Of the 100 JSCs we’ve run, only one has had a problem with a member.
So, first off we find this to be rare.
Having said that, JSCs should first try to handle any internal issues themselves (and the moderators can get advice from the volunteer team).
But if the problem persists – and again we’ve only had this happen once – your moderator can reach out to the volunteer team and trigger a process to investigate and provide assistance.
